We would like to introduce you to our Product Replacement Program and our Lifetime Warranty.
When you purchase a Swandoo car seat, we welcome you into our family. Below you will find a couple of services that are a part of what, we hope, is a warm welcome.
Our Super Duper Lifetime Warranty
Our warranty reflects our confidence in the high quality of our design, engineering, production, and product performance. We cover all manufacturing and material defects existing at the date of purchase or appearing at a later point in time. However, all fabric parts of the car seat are subject to a limited warranty period of three years.
Additionally, you can extend to a product lifetime warranty for free, simply by registering your product online.
Please, keep in mind this is only applicable within 3 months from the date of purchase.
Curious about our lifetime warranty? Find further information on our Warranty Policy – you may want to grab a coffee first.
For any questions or warranty claims, please get in touch with your retailer or with our service team – we’ll gladly assist you.
Our Product Replacement Program
At Swandoo, safety underpins what we do. In addition to the extended warranty, we offer a free product replacement in the event of an accident.
We truly hope you never need to use this service, but if it is required we live by our promise – ‘Always with you’.
What you should know about our Product Replacement Policy
First, know that our Product Replacement Program is voluntary and does not involve financial reimbursement. Our policy does not include any other offer, aside from a replacement of an equivalent car seat.
When accessing the program we will ask for information that will be carefully considered by our R&D team. When filling out the form, not every answer is mandatory but may greatly help our experts analyze the performance of our seats and improve them for the next generations.
How to access our program
All you need to do to benefit from our product replacement service is to fill out the form. We will take care of the rest.
At Swandoo we strive to continually research and optimize our products, making each and everyone safer for our children. Thank you in advance for all the help!
If you have any questions about our super-duper Lifetime Warranty or our Product Replacement Program, don’t hesitate to get in touch. It is what we are here for: Always with you.