Warranty Policy

(1) The voluntary lifetime warranty does not cover normal tear and wear as well as damages caused by incorrect use, abuse, negligence or ordinary accidents due to carelessness (e.g. drop damage). This exclusion is not applicable in relation to car accidents which are covered by our product replacement service. Any customer of Swandoo having experienced a car accident which lead to the destruction or damage of a Swandoo Child Safety Seat has the option to participate in our product replacement service under the following conditions: (i) The product was acquired by the customer first-hand and not purchased as an used item; (ii) the customer can present the original invoice as proof of purchase; (iii) a report on the matter is submitted to Swandoo within thirty (30) days after the accident by using the product replacement form available under swandoo.com/support; (iv) Swandoo remains expressly entitled to ask for a police and / or insurance report in order to validate the case; (v) Swandoo will replace the defective product with the same or similar (e.g. due to a product update) type of product, whereby the customer is not entitled to demand a certain colour; monetary compensation is not possible; (vi) the damaged seat is to be returned to Swandoo for internal analysis purposes. If the customer can and agrees to fulfill these prerequisites, the report may be submitted to Swandoo using the contact details provided on § 8. The exchange itself will be handled by the authorised Swandoo dealer you have purchased the product from [see § 2. (2)]. Please visit your Swandoo dealer after we have accepted your claim by written notification. The same general approach shall apply if the customer was not part of the accident, but can prove that the incident occurred and asserts the claim himself by presenting the invoice and other necessary documents as outlined above. In this case the customer has to fill out a form, which is available under swandoo.com/support and send it directly to hello@swandoo.com. After authorization from Swandoo and a written confirmation, the customer can visit his/her Swandoo dealer to make use of the product replacement service.

(2) The lifetime warranty shall cover all manufacturing and material defects existing at the date of the purchase or appearing at a later point in time. However, all fabric parts shall be subject to a limited warranty period of three (3) years.

(3) For a period of six (6) months from the date of purchase, the assumption that the product was already defective upon purchase or that the defect was caused by processing errors or other errors attributable to Swandoo may apply. Within that period, Swandoo will repair or replace defective products unless the defect was obviously caused by the customer [cf. § 5. (1)]. After this specified time of six (6) months has elapsed, the customer shall have to prove that the defect cannot be traced back to his handling of the product.