Swandoo Care - Swandoo

With you, every step of the way.

More than just a warranty, our comprehensive Swandoo Care programme is designed to give you complete peace of mind when it comes to your child’s safety. We understand that life can take unexpected turns—accidents happen, and even minor collisions may compromise the integrity of your child’s car seat. But we’re with you every step of the way! Included with every new product, Swandoo Care lets you enjoy the benefits of our Accident Replacement Programme and Free Product Lifetime Warranty. Simply register your new product to unlock Swandoo Care.

With you, every step of the way.

The Swandoo Care Advantage

• Easy access: A quick registration is all it takes to experience the full benefits of Swandoo Care.

• Complete peace of mind: This level of protection will allow you to focus on what’s most important when life happens.

• Safety first: Replacing damaged car seats promptly, ensuring your child’s safety is never compromised.

• Maximised value: Your investment in a Swandoo child seat is protected for its lifetime, offering exceptional value.

• Simple and hassle-free: Enjoy a straightforward process when using our Accident Replacement Programme and Product Lifetime Warranty

Accident Replacement Programme

• Immediate support: We are here for you. If your car seat is involved in an accident, no matter how minor, we will assess your claim and, if required, exchange your child’s car seat for free to ensure your child’s continued safety.

• Expert Assessment: Our team will analyse the damaged child seat to continue striving for the best solutions, offering an extra layer of security.

• Seamless process: Simply submit the required documents (receipt, police report, Product Replacement Form, and damaged seat), and we’ll handle the logistics of replacement.

Product Lifetime Warranty

• Confidence in quality: We stand behind the craftsmanship of our child car seats, offering a free Product Lifetime Warranty against manufacturing and material defects (excluding soft parts).

• Extended protection: Simply register your car seat online within 3 months of purchase to activate your Product Lifetime Warranty for added peace of mind.

• Soft parts covered: Fabric components like the seat cover and headrest are covered for 6 months against material or manufacturing defects.