Accident Replacement Programme

Life is unpredictable, and unfortunately, accidents can happen. We’ve got you covered with our Free Accident Replacement Programme, ensuring that even in challenging times, your child’s safety remains our top priority. Register your product now and enjoy the peace of mind knowing you’re supported in case of an emergency.

What you need?

1. Proof of purchase:

Dig out that receipt–it’s your golden ticket.

2. Police or insurance report

Safety first–a report is crucial to validate your case.

3. Product replacement form

Fill it out, and we’ll take care of the rest.

4. The damaged seat

For internal analysis–we strive to learn from real incidents and evolve our products.

1. Proof of purchase:

Dig out that receipt–it’s your golden ticket.

2. Police or insurance report

Safety first–a report is crucial to validate your case.

3. Product replacement form

Fill it out, and we’ll take care of the rest.

4. The damaged seat

For internal analysis–we strive to learn from real incidents and evolve our products.

Bump, Collision, Crash – Do You Need A Replacement?

Accidents can happen in different shapes and sizes. While even minor impacts might affect the integrity of your child’s car seat, not every bump warrants an exchange. If you’re unsure whether you need a replacement, click through these questions to find out.

How to Get Started?

Download our Product Replacement Form below and send it over to us at hello@swandoo.com. We’ll handle the logistics, allowing you to focus on what matters–your child’s well-being.

Conditions Apply:

• Same Model or Equivalent: Your replacement will match or exceed, though we can’t guarantee the same color.

• No Cash Refunds: We’re here for safety, not finances.

• New Products Only: This offer is exclusive to Swandoo products purchased first-hand.

• Prompt Reporting: File your report within 30 days for a hassle-free exchange.

Still Have Questions?

For any questions or claims our Customer Service Team is just a message away.